Privacy Policy
Last Updated: September 28, 2026
Welcome to ASD Information Technology Pte Ltd. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our websites, e-commerce storefronts, automated customer communication channels (including WhatsApp Business API integrations), and shipping fulfillment networks.
By using our services, you consent to the data practices described in this policy in accordance with the Singapore Personal Data Protection Act (PDPA) and relevant international data protection laws.
1. Information We Collect
We collect information that helps us provide a seamless customer experience. This includes:
- Identity & Contact Data: Name, shipping addresses, billing addresses, email addresses, and contact phone numbers.
- Transaction Data: Details about payments to and from you, and products or services purchased from us.
- Communication Data: Logs and message history from your interactions with our customer support channels, including automated interactive messaging systems running via our WhatsApp integrations.
- Technical Data: IP address and browser type, collected via standard server logs for security and service optimization. Our website does not set cookies or use third-party tracking or advertising cookies.
2. How We Use Your Data
We process your information to fulfill our business commitments to you, specifically for:
- Order Fulfillment: Processing transactions and managing local and overseas shipments smoothly.
- Customer Support: Utilizing automated communication interfaces (such as WhatsApp APIs) to process inbound queries and deliver real-time automated conversational responses.
- Compliance & Safety: Monitoring and ensuring secure transactions, fraud mitigation, and executing necessary business risk management parameters.
3. Data Transfer and Overseas Shipments
Cross-Border Data Transfer Notice: Because we manage both local and overseas shipments, your essential delivery information (such as name and shipping destination) may be securely shared with international logistics partners, freight forwarders, and customs authorities outside of Singapore to complete order fulfillment. We ensure all cross-border partners maintain data protection standards equivalent to the requirements under the Singapore PDPA.
4. Third-Party Service Providers
We may share your data with trusted third parties to execute our business operations:
- E-commerce hosting platforms and payment processors.
- Communication frameworks and API providers (e.g., Meta Developer Platform, WhatsApp Business API).
- Localized shipping courier networks and logistics managers.
We do not sell or rent your personal information to third-party marketers.
5. Data Security & Retention
We implement robust administrative, technical, and physical security measures to shield your personal data from unauthorized access, leakage, or modification. Your data is retained only for as long as necessary to fulfill the operational purposes outlined in this document or to satisfy legal, tax, or corporate regulatory compliance timelines.
6. Your Rights (Access, Correction, and Withdrawal)
Under the Singapore PDPA, you have the right to request access to your personal data currently held in our systems, request corrections to out-of-date records, or completely withdraw your consent for future data processing. To make a formal request, please reach out directly to our Data Protection contact.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data handles, please contact us at:
ASD Information Technology Pte Ltd
Singapore
Email: support@asd.sg